[Resolved] Woodpecker Furniture — Worst quality o[censored]pholstery for sofa

[Resolved] Woodpecker Furniture — Worst quality o[censored]pholstery for sofa

V Vijay53 from Madurai, Tamil Nadu

I had purchased brown colour sofa set in march 2014. Almost after a year the cover started tearing off at many places implying a bad quality of it being used. I think that is why they give a warranty for their upholstery for just one year. We paid rs.63210 for the set which is huge amount and we expected a good quality and life for the set. All along we had purchased many sofa sets for the prices ranging from rs.15, 000 to 20, 000 which had life for atleast 5 years. So we naturally expected more life, atleast 10 years for our new sofa set for the amount we shelled out and also we trusted the name "wood pecker". But we are very much disappointed with the quality as well as poor response from the service people. Never buy furniture from woodpecker. Was this information helpful? No (0) Yes (0)
Sep 7, 2016 Complaint marked as Resolved Woodpecker Furniture customer support has been notified about the posted complaint. Verified Support Jul 29, 2016 Woodpecker Furniture Customer Care's response Dear Ms. Rohini, Greetings from Woodpecker Furniture!!! This is in reference to your email dated 29/07/16 regarding the complaint raised on your Sofa. We tried to reach you in the mobile number [protected] but we were unable to do so as the number was in Ringing no response mode. As we discussed earlier and with reference to your complaint, we wish to address your queries as follows: 1. We have supplied the Sofa-D2-001 - Sofa Set (3+1+1) (Brown) against the Sale Order number RY/1084/13-14 on 16-Mar-14. 2. The product was received by you without any complaints and the same was acknowledged by you. 3. We have received your complaint only on 05-May-16 mentioning Upholstery – Peel off issue in your Sofa, which was registered with the number 642. 4. The product was inspected by our Sofa Technician. We regret for the delay in updating the Estimation Charges towards the Sofa Service. 5. Based on the Inspection Report, we are sharing the following estimation charges along with break up details to your convenience. Estimation Details – Reupholstry 3+1+1 PU 28 Mtr * 350 Rs. 9800/- Filling Rs. 3000/- Labour Charges Rs. 10000/- Transportation Rs. 1000/- Total Rs. 23800/- 6. As per the Terms and Conditions, the damage to upholstery will be covered under warranty for only one year and same has also been mentioned in our invoice which was duly signed by you. Please note that one year warranty has already been crossed. Hence we regret to inform that we are unable to waive the Service charges. 7. As a special case, we had also offered you to reduce the estimation charges. Thereafter, we have not received any response from your end. We regret to inform that we are unable to service the Sofa at free of cost. Hope that we have clarified your queries. Please do feel free to contact us in case of any further query and we shall be only too glad to assist you. Thank you for your patience while we resolve your complaint. In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries. Thanks and Regards, Aayesha Sulthana
2 Comments	Share
Submit Close

Related Woodpecker Furniture reviews

View all 44 Woodpecker Furniture Reviews

Comments

Ezhilavan

from Gurgaon, Haryana

The door of wardrobe is bent and damaged I gave it for replacement they refixed the same .kindly replace t.my bill no RY/0647/16-17 dated 11/09/2016.They delivered the products 3days back only.I thought woodpecker is a big company it's a cheating.don't do it to poor customer like us

Sudharsan Mukundan

from Chennai, Tamil Nadu

I am sure the complaint was never resolved. Just that nobody gets a notification when supplier post their response and this board automatically close the complaint as resolved.