Woohoo.in Complaints & Reviews

Hello, I'm Sumeet Soni, last month December 24, 2020, i had paid Rs. 1000 twice to Woohoo.in for 2 Gift Cards amounting Rs.1000 each via Google pay & received order confirmation mail from Woohoo.in, after some time both orders were cancelled & Refund was credited to my account only once. I'm waiting for Refund of Rs. 1000 from more than a month . I contacted Woohoo support 2-3 times, they are saying payment was failed from your end contact your merchant bank. If payment was failed how can Woohoo sent me order confirmation mail. They are lying to me. I'm attaching screenshot of order confirmation mail received from woohoo & payment made via Google pay.
Please help.

I had earlier booked a physical voucher for Taj Hotels (worth 25K )however, since that was taking time and I needed the voucher on urgent basis I requested the team. Woohoo representative Krishna stated that they will initiate the refund provided I rebook the digital voucher and send confirmation. As per his request I purchaesd the digital voucher again worth 25K. They stated they have initiated the cancellation and refund on 31st however there is still no update on the refund. We have checked with Taj as well, even they stated the the cancellation was done on 31st. This is highly unacceptable

I am trying to use this voucher on a 5star hotel. But it says that the card is not valid.
While checking the balance on your website, it says CARD NOT ACTIVATED. Order Number: [protected]

Tried calling customer care. It remains busy all the time
Request id:10075148

No response from the Team for the last 4+days. My voucher is going to expire soon.

Hi Woohoo customer care number, There is a concern regarding Woohoo card purchasing worth rs.[protected]*3 and 1 of rs. 4000) for Tata Click. As I am using Woohoo services first time, I am not much aware about its process. I had first purchase a card of worth rs. 500 which successfully generated the Code and pin and I added that to my Tata Click account as well but after that I added above mentioned 4 cards which were showing processing and not confirmed the order/ generated the code and pin. But 34000 rs. Deducted from my bank account.

Dear Sir,

We have recd one call from your side. and amt deducted from my a/c for voucher. Any one person doing fraud using your company name.

Please take action. M.No. is [protected].

Please help us.

Regards,

M.no. [protected].

I had 2 Big basket Gift Vouchers given to me through Woohoo. When I key in the Gift Card Number and PIN, I get an error saying the number or PIN is incorrect and after second attempt the card gets blocked for the day. I had 3 cards given of which 2 of them has this problem and the validity is till 2021 August

I paid the amount for a gift card. The receiver didnt receive it. Their customer care is not responding on mail and number.

I've paid to Woohoo using Upi for 9200/-. Money has been deducted and the order is under review for more than 2 days and then it was failed, Noe neither i didn't receive my money nor they refunded my money. i wrote multiple emails to them and i didn't receive a single response. It's been 5 days.

One guy called me, no. [protected] sais calling from phonepe, you have received a voucher of Rs 2525 against COVID -19, please accept the request to pay and sent the request from Woohoo business company name to pay Rs 2525. Why the hell woohoo is supporting these scams gift vouchers.

I had received a gift card from my friend worth rs.2600 which was not used by me, recently when i tried to redeem the gift card it was showing that the gift card has been redeemed by some other user account which is neither my account nor my friends account. It was a gift card which is about to purchase in myntra.

From past 3 days i am continuously contacting woohoo and myntra team and either of the company people are not giving the proper response from whose end the issue is being done, instead they are playing around with the customer and constantly telling that it is not an issue from their end.

I used the woo-hoo gift card and in that i got mobile top up worth ruppee 230. I got these vouchers in purchase of nihar naturals product. I don't know why such reputated company uses these fraud woo-hoo gift cards.

When i didn't received the top up. I tried to contact their customer support.

They refused to solve my query and they couldn't understand that where is the flaw in their system. Even i tried to help them to debug the problem but they don't want to cooperate.

I had several support case running with them and they are not able to resolve it and they always close the support tickets without even solving them.

Woohoo is fraud. My last support ticket number is 1160306.

Please don't purchase woo hoo gift card else you will end in frustration

I want escalate 1 february transaction 1/30 am bcoz tez transaction successful but not generated woohoo card plz check and escalate this reference number[protected] and my money back 1200 you check not failed payment payment was successful and send my 1200 money i have attached successful screenshot tez you check again payment was successful

I ordered a gift card for my wife. Order id number - wo[protected] dated 14th december amount rs.1000/-. Till date (5th january) my wife hasn’t received any gift card and we haven’t received any mail with details of gift card. I downloaded their app today and it says gift has been claimed. I did transaction using tez app. I have all the details and will make sure to escalate it for sure. Cheats and frauds!!! We have order details message and email but no gift card mail. Will make sure to take action against tjese people else they keep on running # like this.

Hi,

Fraud transactions happened on our SBI card on 15th Feb '2017 through Woohoo.in and when we approached them -
1) Firstly they were not cooperative to help, they kept saying we cannot do refunds.
2) They didn't share the details of fraudsters and when we forced them they kept on replying "We cannot do the refunds".< No information provided yet by them about the fraudsters (email address, ip address and contact numbers ) .
3) After SBI Branch Manager emailed them, they replied saying -
" if the cards were unused we would have successfully cancelled the gift cards and initiated refunds. Now as the cards have been used completely, we will not be able to cancel the transaction."

Because of they delayed response and they non helping attitude we lost the money, which could otherwise be recovered easily.

On Dec 30, My amazon pay balance worth Rs. 7413 was locked without any saying. I had to wait for days to get a reason from Amazon. Finally they came with a reply that Fraudulent Activities were involved and so my gift balance was locked. They didn't have any proof or details on what had happened. They could not provide me any details about it. They did not even know which gift cards were locked because when I talked to customer service, they said me that there's nothing in their data about it. Based on my screenshot, and the order number I provided they just came up with a reason with no details at all and they further said me to contact qwickcilver (woohoo). Woohoo said me that because of security reasons they blocked my gift balance. Even they did not have any detail, and they asked for Gift card ID. They they asked me order number of the gift cards bought, then they asked me transaction proof and payment proof. I provided each and everything what they asked for. Yet haven't recieved my balance. One more thing is that my screenshots were locked, unlocked and this happened many times and finally my gift cards were locked. This looked like a technical problem but which Amazon promised to resolve but they came out with a fake reason. There was no fraud activities involved. Plz help me get my amazon pay balance of Rs. 7413 back.

I have ordered Gift Card of Nike from Woohoo amounting Rs.5000.
On my visit to one of the outlets at Nike Store B-Block, they have denied the redemption(this store is currently also listed as Redemption Store or the store who accepts gift card). So, I could not complete my purchase.

When I wrote to Woohoo a week after wrt complain on the poor experience that I could not complete my purchase, they intimated us that your has expired two days before and they will look into it, if anything can be done in that case.

But they are not looking to reply me .

The ticket id is Woohoo:##1042695##:Nike Card

I had received a gift card of Rs. 1500 from my friend on the occasion of my marriage from erstwhile giftbig.in( now woohoo.in) a payment system of QwikCilver Solutions Pvt. Ltd. a company authorized under the Payment and Settlement Systems Act, 2007 by RBI. The payment for the same was already done by my friend since the card was prepaid in nature. However, the card validity was only for six months till 26-Sep-2015. As per my basic understanding of accounts, the Company had accepted deposit ( payment for gift card) which would be a liability for the Company. However, the Company did not provide any service in lieu of the liability. When asked for extension of the gift card validity, the Company claims that they cannot extend the validity of the gift card and are in perfect compliance of the RBI regulations as can be seen from mail trail below. I fail to understand how RBI regulations permit a Company to take deposits from customers and usurp the same without providing any service. Internationally there are appropriate regulations wherein pre-paid cards do not have any expiry dates ( read www.consumerprotectionbc.ca/consumers-other-business-home/how-can-we-help/gift-c...⇄ ). As per my understanding of the extant regulations viz. Section 23A of "The Payment and Settlement Systems (Amendment) Act, 2015" attached- In the interest of the customers of designated payment systems require system provider to deposit the amounts collected by the system provider from its customers and remaining outstanding in a separate liquid deposit account and the balance held in the account or accounts shall not be utilised for any purpose other than for discharging the liabilities arising on account of the usage of the payment service by the customers or for repaying to the customers or for such other purpose as may be specified by the Reserve Bank from time to time. Since the payment system has not provided any payment service to me nor has it repaid the deposit ( gift card ) amount, non extension of validity is clear contravention of the law. Surprisingly, the QwikCilver Solutions Pvt. Ltd. still maintains that they are complying with RBI regulations.

Giftbig is a website for selling gift card of different vendor at the same place. SO I got gift worth 6000 rs as a giftbig dining card. But I have asked them(giftbig.com) to change this card to normal giftbig card. But they are not doing that, But nowhere in their term and condition it is mentioned that we can not exchange the card. Can you please take a look in this issue assap. thanks Site Portal: www.giftbig.com Giftbig.com t&c: http://www.giftbig.com/termsofuse order no:[protected] I want that they should just change my card type from dining card to normal gift card. I am not asking about refund/cancellation.