WVP International — No response on PR application status

I had applied for Hong Kong PR through WVP, New Delhi in May 2021. My initial contact was with Ms.Tanya who counselled me and coordinated the payment and contract signing via e-stamp. I was later put onto Ms.Shagun who was my case manager. I submitted all documents as required to their satisfaction which was acknowledged by them.
Even by December 2021 when I didn't have an update on my status I called Ms.Shagun who always said will check and get back, but I did not get any update even by January. Later after multiple calls I was told my documents are still with WVP pending internal verification( now imagine that, 5 months and still internal verification not done).
I kept on following up through calls and mails with no concrete update. When I sensed things are not going smoothly I asked my brother in law to visit their office. He went their and met Ms.Radhika. She told me that Ms.Shagun had left the organisation and asked me to contact Ms.Kamaldeep ( actually it should be them contacting me and updating me). I contacted Ms. Kamaldeep who said she will check and get back. This went on for another 2 months till March when I asked her to share my application reference number. And after 2-3 mails I got a response on April that my documents could not be submitted due to covid situation. Now imagine that... 9 months after submission of all documents, and payment of 100% advance fees you are told you are in the same situation.
When I felt things were not going smoothly I requested for a refund. I did not get any reply to my mail till date. I called up their office and one Ms.Pallavi answered and said she will ask someone to call me and Ms.Kamaldeep is not there. I requestes to be connected to Ms. Radhika or some other senior member which she flatly refused asking me ' for what reason' and said she CAN'T.
Till writing this I am yet to get a call or reply from them.
Before escalating further I am trying one time to settle this amicably. So requesting the senior management to do the needful to refund my money.
I hope this reaches the top management
and make them aware of the situation.
Regards
Binod Thampy
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