[Resolved]  WWICS Group — Complete dissatisfaction

Dear Customer care

My reference number: FSN:82219.

I am writing this email to you with complete dissatisfaction and I have lost complete faith in the way WWICS, Muscat branch has operated my case for Canadian immigration.

There was already a delay in the verification of the experience certificate by your staff Mr. Ritesh. During that time I wanted to cancel the contract and Mr. Rajan requested that everything will go fine and handed over my case to Ms.Susan. Later on Mr. Vaibhav called me and confirmed that the experience letter that I have submitted is fine.

Please see the delay again happened for submitting the educational certificates to WES. I have all necessary emails.

24-Jun-2014 - I sent an email to Ms. Susan informing that the DD has been taken and the documents have been sent to the HO for ECA
30-Jun-2014 - The DD has been reached and after receiving my email Susan checked with HO and confirmed.
01-Jul-2014 – I have sent the login ID of the WES that I have created
10-Jul-2014 – I checked the status of the submission of the documents to WES
11-Jul-2014 – I visited your office and came to know that still this documents are not submitted. Mr. Vaibhav called me and confirmed that the reference number was generated and even I got an email.

As you can see that there is a delay of almost 9 days and still the documents are not been sent to WES. Today, I spoke with Mr. Rajan & Mr. Vaibhav to check the status and no once know exactly what the status is. I really do not understand where my documents are stuck or else the company or the people in the company are not interested I my case.

I have paid one instalment when we started the contract and the next instalment has also been paid. As of now I have paid full amount of money and nothing is pending.

Regards,
Swaroop