WWICS Group — lost documents / unfollow /

Dear sir/madam
With reference to our contract no. W-[protected] dated 5 sep 2018, we would like to inform you that near 7 months ago we searched to find any suitable consultor to help us for immigration to the canada or may be any other countries.
Finally wwics of iran motivated us to make contract with them and after consulting with one of their employer, ms javaherian, she calculated our points near 462 and our files told us by this point you can immigrate in two ways : 1- federal 2- states of canada.
We paid more two participates in two ways after signing the contract on the date of 5. Sep.2018. Near 2 months wwics iran did not do any thing for us. Just told me you should collect your documents, after while we did and on the january 2019 we delivered all our documents to the mr beheshti (Employer of wwics iran) he took soft and hard copies of the documents. After 2 months from that day we were astonished why wwics iran did not follow our files and also did not call us, we called them to speak with ms javaherian employer of wwics iran. She told us “your file is under proceed do not be worried” after 1 month when we went to the company{ wwics iran) we understood that mr beheshti the person who took our documents was quited, and all our documents were lost.
Firstly why mrs javaherian told us lie, how we can leave our files was under proceed in this condition, really how?!!!
Mean while mr ayyaz employer of wwics told us “ your point is 350 and you can not apply for federal way!!!
Your activities just make us disappointed, we have paid 100% of contract at first with out any reasonable conclusion.
Please help us to solve our problem why the calculate dour points wrongly while the knew our points just they wanted to make a benefit for the companyand this is the worst advertisement of the wwics intn.
“excuse me it is like swindling” i am looking forward to hearing from you asap.
Faithfully
A. Sarmast