WWICS Group — Misguidance from WWICS group regarding refund

Address:

Jalandhar, Punjab

Dear All, I registered a case a year ago for the immigration to Quebec(Canada) with WWICS group. Initially, while I was in process of applying the case, I specially enquired about the refund process. I was told very clearly that in case due to any reasons my case will not be considered, I till be getting 70% refund out of the total fees. This information was provided to me by the employees(Ritu Sahota and Mandeep Chauhan) in WWICS Jalandhar office including the branch manager (Aseem, (not sure what the full name was)). Later on, I went to Mohali WWICS head office where I was in touch with Amit Khanna(Regional manager). I verified the same from him as well, he also told that refund will be considered in very clear words. Now I was told few months back that case is not considered. When I initiated the process of refund process, they said that refund is not approved. This is clear fraud done by WWICS. they are totally misguiding the customers. I would request you to please look into this, as these people are just earning money with misguidance to customers. My case file reference was : [FSN:77980] Saurabh kakkar QSK ‏ Contact details of Mandeep-[protected] WWICS office number Ph[protected] Desired resolution : As per my discussion with WWICS employees, I should get the refund as applicable.