WWICS Group — refund & complaint about pune branch manager

I am not happy with the service they have provided me. There pune branch manager was arrogant, rude, un-professional. When i highlighted this to there head office they are responding on that only thing they have said is i am not eligible for refund where in there are so many service they have promised me but they are failed to do so. I understand that i am lacking with my ielts score however they failed to provide time to time feedback, consultation & services which they promised me. I told them clearly i am still interested in immigration service but not with them because o[censored]nprofessional behaviour. Now when i ask for my refund they clearly denied that i am jot eligible for it. I need this to be raised. I have all the proofs where i was chasing them for feedback & consultation. When i enrolled for the program i told them i want to know about pr as well as education visas. They stated to start with the services i have to sign up for express entry & in the meantime they will check for education options in hotel management but they took consultation fees but after that they hardly communicated with me. When i went to the pune branch to complain about it the branch manager was rude. I also have that recording. Please can you let me what can be done in this case.