WWICS Group — refund & complaint against pune branch manager & team

I am not happy with the service provided by wwics pune team manager & team. There pune branch manager was arrogant, rude, un-professional. When i highlighted this to there head office they are responding on that only thing they have said is i am not eligible for refund & you don't have enough documents to apply for refund, in case they never ever mention about refund require documents & send my application without documents to head office, i get reply about not eligible. They really in rude & arrogant behavior. I'm requesting all, please do not involve in such fraud consultants companies.