WWICS Group — refund issue

I have logged my file for canada pr in 2016 and taken 3 lakh for this process, at that time mr vikas sharma committed us they process our case within 7-8 months but till now we are just waiting. They are big fraud noone responding on calls just ignoring us. We are mentally harassed now mr vikas sharma left job and shifted dubai. We regularly contacting to mr arvinder singh but he is also not picking up our calls..