WWICS Group — Request for Refund Due to Unprofessional Service

zakaulm

from Pune, Maharashtra

Sep 23, 2023

Address:

Mohali, Punjab, India

FSN:528825 for Atlantic Immigration Program (AIP) & Rural Northern Immigration Pilot Program (RNIP)

Dear Sir,
I am writing to formally file a complaint against WWICS for their unprofessional handling of my immigration case. Despite numerous attempts to address the issue, my concerns have not been adequately addressed.
I engaged WWICS's services in the last week of June 2023 with the expectation that they would connect me with designated employers within my industry and province, as per our agreement. However, their services have been completely opposite. My CV was indiscriminately distributed to a wide array of recipients, with a staggering 99% being entirely unrelated to my field. This practice not only demonstrates a lack of due diligence but also calls into question the competency of WWICS to fulfill their contractual obligations.
Furthermore, upon reviewing various job portals, it became evident that only user IDs and passwords were created, with no additional details provided. This further highlights WWICS's failure to adhere to the agreed-upon strategy and a lack o[censored]nderstanding in meeting customer requirements.
Given these serious discrepancies and the clear unprofessionalism demonstrated in handling my case, I am left with no option but to request a refund.
I can share relevant email correspondences for your reference, highlighting the significant discrepancies between our discussions and the actual services rendered.
I trust that this forum will conduct a thorough investigation into this matter and take the necessary steps to arrange refund.
Thank you for your immediate attention to this pressing matter.

Sincerely,
Indian

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WWICS Group customer support has been notified about the posted complaint.

Sep 26, 2023

Updated by zakaulm Last Email to WWICS Team on 23 September 2023

Subject: Subject: Request for Refund Due to Lack of Professionalism, Time Wastage, and Inconsistencies

Dear WWICS Team,

I am writing to communicate my decision that I am not going to voluntarily withdraw my application. However, I must emphasize that my experience with WWICS over the past two months has been far from satisfactory. Despite numerous suggestions provided, I have observed a consistent lack of professionalism and a failure to take effective action.

This situation has resulted in a significant waste of time, which is fundamentally the essence of any contractual agreement. Time is o[censored]tmost importance in immigration services, and it is disheartening to see it treated casually. It has become increasingly clear that WWICS may not possess the capabilities promised, and this experience has eroded my confidence in the services provided.

Moreover, it is concerning that WWICS has not addressed the discrepancy regarding the statement "I am authorized to work" on one of the portals. This lack of explanation further demonstrates a casual approach to their work. Additionally, the fact that it took 50 days to send out the first email on 2oth August 2023 sharing my CV with so-called designated employers, and of those, 99% were unrelated to my industry, is deeply disappointing and raises questions about the efficiency of the services provided.

Given these circumstances, I find it necessary to request a refund for the services not delivered in line with the professional standards expected in this field. I believe this is a fair course of action considering the substantial deviation from our agreement.

To summarize, my experience with WWICS so far has been nothing short of a nightmare, leaving me feeling deceived and profoundly disappointed. Their false promises, lack of genuine interest have shattered my peace of mind, and I deeply regret ever placing trust in their services. Providing snapshots of our communication that will offer a clear illustration of why I am seeking a refund.

I am unable to upload Images of Whatsapp snapshots.