www.eBay.in — ebay rejected claim without talking with me

on 13 may i provided item not as described proof to [protected]@ebay.com, so today i received call from ebay and call ended within 8 second without completing the discussion of claim, and suddenly i received message that your claim is rejected, how can ebay reject my claim without talking to me? i want refund **Claim ID : 491467 **PaisaPay ID : [protected] **my complaint: seller sent me "nokia battery" by mistake as discussed on call with seller, i was in contact with seller from last few days but issue was unresolved, as seller is not reverting to me, I ordered a pendrive and this delivered battery is useless for me, hence it is my request to ebay to provide me refund