www.pepperfry.com — Non delivery, cancelled and no refund

Address:	831011
Website:	www.pepperfry.com

I had Placed multiple orders in www.pepperfry.com on 29/09/2015. The product I ordered through COD i.e., "Wall Stickers Pinks Birds and Flowers" reached in time and was good. But the products I ordered through prepayment using my debit card were not good and some of the products has not been delivered yet. The total number of prepayment ordered products is 7 and is a Total amount of Rs. 5016 except the COD order amounting Rs.355. In all the 7 prepayment products I received only 3 products till today and 2 products were with defects and I made a request for return for those 2 defected products from my end. But I got a full refund of only one product, Because a lady called from their end told me that they can't take products back and they can make a compensation of Rs.300. I said Ok. But after few minutes I called to their customer care center to tell them that I don't want to use the defective products and I want the full amount to be refunded and take your products back. The customer representative said ok, a request has been placed on this issue and some other representative will call me and inform me on this issue. But till date I didn't get any call and without talking to me they refunded only Rs.300 which is half of the amount Rs.568 which I paid. Therefore I called them over the phone again and told them about the issue and they again said that "a request has been taken and somebody else will call me in this issue, but again there was no response from their end. Today when I am checking why the other products were not delivered, I saw that status for one product out of the other undelivered products has been changed to delivered written over there on the site and they already replaced the status of the product from track-item to delivered and there is no option of tracking the product. Therefore I call them again to tell them regarding this issue, But Customer care representative was telling lie through out the conversation that It will be reached to me within 20th of october and it is in Gurgaon right now. I told them that I will not be available on that time as I am going somewhere else in puja. I told him to cancel the orders and refund the whole amount. He started arguing with me and at last he agreed to cancel the order. But When I asked him about the amount to be refunded, he said 25% out of the whole amount will be deducted in case of cancellation. I asked him why it is a mistake from your end and you could not deliver on time, therefore you should refund the full amount. But he again started arguing. Then I told him if you won't refund the full amount I will launch a complaint in consumer forum against you. He said do what you want. I said Ok. I feel very bad and helpless that even without making any mistake from my end, they are saying they will not refund the full amount. Therefore, I want to launch a complaint against www.pepperfry.com and there unknown customer care representative, So that I can get full amount back.
Please tell me what should I do to get my money back. Please help me, I a very worried and upset regarding this issue.


The total amount already paid through debit card is Rs5016. Out of which only they made a refund of Rs.835.
The two products of Rs.494 + Rs.214 = Rs.708 which I am using and that they don't need to refund. But out of Rs.5016 - Rs.708 = Rs.4308 they should refund without any deduction. I have no issue if they want take their products which are defective and still I am not using them they are still wrapped and packed with their packaging materials.


Apart from this I want that the 4 to 5 times that I called them over the phone and made an expense of Rs.50 as they don't provide Toll Free Number and also they have to compensate for the harassment they made me to suffer during these days because of their irresponsibility and miscoordination between the company and responsible courier service to deliver the product.