[Resolved] Xolo and Onsite — Xolo Q600 no proper service

Azaz Uchhadiya

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I bought xolo Q600 phone for 9500 3 months ago.I gave my xolo Q600 phone to Onsite company in bangalore for service as it was in a warranty.And onsite company transfer it to xolo care for service.When it got delivered it was not having a camera glass and parts were changed from it. The moment I saw the mistake i returned back for service there and then only.Its been more than 3 weeks and they still not giving my phone back. When asked to Onsite, they said that xolo care has lost the glass of camera and it wont get repaired. I asked for replacing my phone but they refused to do it.Now its too much. I want to register complaint against Onsite and Xolo care

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Complaint marked as Resolved

Xolo and Onsite customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr.Azaz Thank you for giving us a chance to assist you. This is in reference to your complaint dated 06.01.2014 regarding XOLO Smartphone Q600. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

somzworls

from Mumbai, Maharashtra

Really Poor service by Xolo. Customer care guys don't know where is the service centers are located. They just read the script.
Very poor/ shabby service centers, looks like street side vendor (in kolkata).
Service center guys don't know about the parts/ price/ specification. Just like Chinese handsets. Infact they are much better (the Chinese handset).
My phone was under warranty thought they were charging Rs. 2500/- for replacing LCD, anf funniest part this phone cost 6.5k (online) now. Infact the main glass is ok, it was automatically cracked while listening music. I din't bothered much while the set is getting hotter in times, I felt that was the reason of lcd crack.

I will never reccomment anybody to buy XOLO products.