[Resolved] Xolo — Complaint against lava service center and their online support system.

suryansht82

from Jaipur, Rajasthan

Address:	208003
Website:	www.lavamobiles.com/support

I had given my smart phone (xolo play 8x 1100) at service centre 25-30 days ago due to 2 problems .
1st- charging port was not functioning properly and
2nd- speaker was not functioning well (voice only goes to another device when phone is on loud speaker).

But when they returned my phone on 17th june 2016 friday and i checked it on 22nd june 2016 wednesday as i was unable to start my phone in between because i din't had the battery and due to search of the battery it took me time to check it.
But when i opened my phone after putting new battery new problems arosed which were
* A BLACK COLOUR LINE ON THE DISPLAY SCREEN
* BROKEN BACK BODY OF MY PHONE IN TWO PLACES
which you can see in the photos attached marked by red colour circle and arrow.
The people @ service center didn't allow us to check my phone on 17th while returning the phone.
When I talked to the higher athority via email and mobile their response was biased, they blaimed us for the damage.
After spending Rs.1250.00 though the previous problems are sorted i am not able to use my smartphone due the new problems .
After no satisfactory response from higher athorities at helpline center of Xolo situated in Noida I am left helpless .
I would really appericiate any help from your end .

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Aug 3, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2016

Xolo Customer Care's response Dear Mr. Nath, Greetings of the Day! Thank you for making us aware with your grievance. We regret the difficulties you are experiencing with your mobile phone. In response to your query, we would request you to kindly revert with your contact number, City State name and Device IMEI Number so that we can communicate to you and assist you better in this regard. We request you to share your alternative contact number or alternatively call us back on our customer care helpline number[protected] for any further assistance. Regards, Satyaveer Yadav XOLO Care www.xolo.in [protected]@xolo.in