[Resolved] Xolo — Complaint for workorder

varun1024

from phagwara, Punjab

Address:

Kapurthala, Punjab

I have given my Xolo 8X-1100 to below mentioned service station for repairs on 14th January. As promised, my phone was to be repaired under warranty and expected date of delivery was[protected]. Today when i checked with the service station, they said it will take 15 to 20 more days for the repair as it is not repaired yet.I can not wait another 20 days and then tell me that it again take time to get the spares. I need my phone to use.As my phone is under warranty, I want a replacement piece or my money back. varun jalota mobile :- [protected]

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Complaint marked as Resolved

Verified Support

Jan 29, 2015

Xolo Customer Care's response Dear Mr. Varun, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 29.01.2015 regarding XOLO Smartphone (8X-1100); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Feb 02, 2015

Xolo Customer Care's response Dear Mr. Varun, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 29.01.2015 regarding XOLO Smartphone (8X-1100); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please get in touch with the respective service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

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Comments

varun1024

from phagwara, Punjab

Hi Sandeep Dey thanks for replying to my query i hope you will stick to your word and try to slove the issue asap.

as i trusted the xolo brand thats why purchased your smartphone as expect the same from you to mantain the trust values the customers has from your brand.

hope to get my phone at the earliest.

thanks,
varun jalota