[Resolved]  Xolo — complaint regarding the inconvenience in service

Address: Thane, Maharashtra

Respected sir/ma'am
I Mukesh Jain residing in Kalyan want you to complain regarding the service provided by you. Frankly speaking it is the worst service provided by any companies service center from past 1 month my phone is given for service in Ulhasnagar on the date[protected] with notification no[protected] they told me I will get it return after service by[protected] but yet I dint got it and when I am calling them sometime they don't pick up the call or else they badly talk to me its like they need to go to school again where the teacher will teach them some manners which are taught to play group kids. From past 1 month my phone is in service I my facing so many inconvenience because of it my1 month warranty has be waste because of it I want it to get expanded or else get it replaced.I am so much frustrated by the service that I wont by it again and if anyone wants to buy it would suggest not to buy it . Please do something regarding the service of xolo set
Thanking you
Mukesh Jain
[protected]
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Complaint marked as Resolved 
Verified Support
Sep 29, 2014
Xolo Customer Care's response
Dear Mr.Mukesh, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 27.09.2014 regarding Xolo Smart Phone; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
Verified Support
Sep 30, 2014
Xolo Customer Care's response
Dear Mr. Jain, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 27/09/2014, regarding your Xolo Smartphone. We would like to inform you that your handset has already been for dispatched from our end.Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. Also, we would like to inform you that you may track online through DTDC docket number: V17215527 Warm Regard’s Bharti Singh Rawat XOLO Care www.xolo.in
 
2 Comments

Comments

I have not rec mobile till date 16/01/15
Dear sir I have not recived mobile from service center
Thanking you
Mukesh Jain

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