[Resolved] Xolo — defective handset and mentally torcher

nilimak

from Delhi, Delhi

Address:

New Delhi, Delhi

dear sir, I purchases a xoloq1000opus handset on dated 07.04.2014. I have submit the handset at technocare solution pvt. ltd ( xolo servece centre lagpat nagar) on 01.11.2014. service centre employee is not giving my handset and he say that the mobile is manufacture defective. and then he give old handset. sir please reply my question, if i have to use old handset then why i purchase new handset and why i pay total cost i.e. Rs.9200. Also i already submit that handset for repairing two times and he take 40-45 days every time. Please justice me.

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Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Ms. Nilima,

Greetings of the Day!

Thank you for writing to XOLO.

This is in reference to your post dated 19.01.2015 regarding XOLO Smartphone (Q1000Opusi); as discussed we would like to inform you that we have dispatched the handset and same had received at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time.

For any further query or feedback, please contact us at [protected]@xolo.in

Warm Regards,

Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in