[Resolved] Xolo — Defective mobile

ashok rajpoot

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

I’ve purchased new mobile q2000 (IMEI [protected]) last month Jan 14 but after 1 month mobile touch screen not working & I have given mobile for service center on 12th Feb 2014 for repairing your service center Name JMV Techno sol Pvt.Ltd. K-12 A, Kalkaji, New Delhi-19 and whenever I contact service centre they didn`t pick up the call, when I called xolo customer care they said it’s under processing and I’ve not received any updated information from service center that they sent it in company or not I don’t know where about of my mobile they both not able to providing positive reply. And one think I would like to tell you that what’s the role of your customer care if they can’t help of customer . I requested to you please ASAP take necessary action or as per warranty of product please provide me new my mobile instead of defective one ashok Rajpoot

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Complaint marked as Resolved

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr. Ashok Thank you for giving us a chance to assist you. This is in reference to your complaint dated 17.02.2014 regarding XOLO Smartphone Q2000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

ashok rajpoot

from Noida, Uttar Pradesh

I’ve purchased new mobile q2000 (IMEI [protected]) last month Jan 14 but after 1 month mobile touch screen not working &amp; I have given mobile for service center on 12th Feb 2014 for repairing your service center Name JMV Techno sol Pvt.Ltd. K-12 A, Kalkaji, New Delhi-19 and whenever I contact service centre they didn`t pick up the call, when I called xolo customer care they said it’s under processing and I’ve not received any updated information from service center that they sent it in company or not I don’t know where about of my mobile they both not able to providing positive reply. And one think I would like to tell you that what’s the role of your customer care if they can’t help of customer .
I requested to you please ASAP take necessary action or as per warranty of product please provide me new my mobile instead of defective one