[Resolved] Xolo — Demanding huge amount for touch screen mobile within warranty

GK Kiran Kumar Bhamidipati

from Pune, Maharashtra

Address:	500036
Website:	www.XOLO.in

I have purchased new mobile in december15 for 7394 from XOLO model is XOLO8X-1000i16GB Black
Unfortunately my mobile brocken when iam put charger to charging the mobile
and i visited service center at ameerpet hyderabad near lal bangla. they replied my we will not give waranty for touch and demanded Rs 4500 /- approx. including taxes and labour charges .

PLEASE NOTE THAT THEY ARE NOT EVEN TOUCH MY PHONE THEY ARE DEMANDED THAT MUCH OF AMOUNT EVEN THE MOBILE PUCHASED TWO MONTHS BACK ONLY.

they are not covering waranty for general incidents normally happence. they why they are provided such waranty card.THEY ARE DEMANDING LABOUR SUCH HUGE AMOUNT INCLUDING LABOUR CHARGES. THEN WHAT IS THE USE OF WARANTY CARD.

Hence request you to please intervence in this issue for repair my mobile within waranty and without cost

Regards,
Kiran Kumar
Mob : [protected]
Email : kiran.[protected]@edelweissfin.com

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2016

Xolo Customer Care's response Dear Mr. Kumar, Thank you for writing to us at XOLO Support This is in reference to your email dated 23.02.2016 regarding your complaint for your XOLO 8X-1000I. As per our telephonic conversation, we would like to inform you that Physical damage will be considered as out of warranty and repair will be carried out on chargeable basis. We would suggest you to visit nearest XOLO Authorized Service Centre, so that our engineers can diagnose the problem. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in