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Go to http://core.nic.in/Default.aspx and register a complaint. I did the same
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I had purchased your product XOLO A500s from amazon.in dated 20/12/2013 (Please see the invoice attached).
IMEI1: [protected]
IMEI2: [protected]
Serial no(battery): XYP13K0036165
SN: A500S213K008014
This is to inform you that I am highly dissatisfied by both the product and the service provided at your Lucknow and Gorakhpur service centres.
Just within six months of purchase of the product I started facing charging problems (charger connected but %age not increasing).
Since my product was within the warranty period I decided to look out for nearby service centres who's service descriptions are provided as below:
Lucknow Service Center:82/104/02, Guru Govind Singh Marg First Floor Husainganj Chauraha Lucknow
CITY: Lucknow
PINCODE: 226001
CONTACT MANAGER: Mr. Amitabh Singh Sikarwar
CONTACT PERSON: Mr.Amitabh Singh Sikarwar
CONTACT NUMBER:[protected]
1. The address is extremely difficult to locate, on the second floor and not on the first floor as mentioned above.
2. The landline number is permanently out of service.
3. The representatives/staff are highly dis cordial - Though the timings as mentioned on your site are from 10:00 am to 7:00 pm (Please see the screenshot attached)yet when we reached the centre at around 4:30 pm the staff said that they would not look into it as it's nearing 5:00 pm.
4. I had to coax them about the timings on site before they finally agreed to look into the product. They kept us seated for nearly 2 hours before they returned an answer. When asked the representative kept shooing us away in an dis respectable manner.
5. However, the product was finally fixed and handed back to us.
Within 2 weeks of the fix above the same problem occurred again. Since, I was in Gorakhur owing to Diwali vacations I decided to take the product to the given service centre.
Gorakhpur Service Centre:
1. The staff tried to hand us another charging cable and get away with it.
2. However when forced by us, they looked into it and said the charging PCB has gone bad and needs to be replaced. They need another day for it. Since there was a weekend following we contacted them back after 2 days.
3. After trying their number several times we were told that the PCB replacement didn't work and the motherboard needs to be replaced. This would take another day.
4. When we reached finally the next day to collect it was still not fixed and we had to wait another 2-3 hours before we could collect the product.
No again after 2 weeks when the PCB and the motherboard have been replaced I am still facing charging issues with the product. I have been using the XOLO charger with proper handling and am highly fed-up by the investment of time and money I have been giving to this product.
I would never suggest anyone to buy this product because of the poor service and quality I have faced in the past few months.
Hence, I request you to supply me either a replacement or a refund for this product.
Looking forward to your speedy assistance!
IMEI1: [protected]
IMEI2: [protected]
Serial no(battery): XYP13K0036165
SN: A500S213K008014
This is to inform you that I am highly dissatisfied by both the product and the service provided at your Lucknow and Gorakhpur service centres.
Just within six months of purchase of the product I started facing charging problems (charger connected but %age not increasing).
Since my product was within the warranty period I decided to look out for nearby service centres who's service descriptions are provided as below:
Lucknow Service Center:82/104/02, Guru Govind Singh Marg First Floor Husainganj Chauraha Lucknow
CITY: Lucknow
PINCODE: 226001
CONTACT MANAGER: Mr. Amitabh Singh Sikarwar
CONTACT PERSON: Mr.Amitabh Singh Sikarwar
CONTACT NUMBER:[protected]
1. The address is extremely difficult to locate, on the second floor and not on the first floor as mentioned above.
2. The landline number is permanently out of service.
3. The representatives/staff are highly dis cordial - Though the timings as mentioned on your site are from 10:00 am to 7:00 pm (Please see the screenshot attached)yet when we reached the centre at around 4:30 pm the staff said that they would not look into it as it's nearing 5:00 pm.
4. I had to coax them about the timings on site before they finally agreed to look into the product. They kept us seated for nearly 2 hours before they returned an answer. When asked the representative kept shooing us away in an dis respectable manner.
5. However, the product was finally fixed and handed back to us.
Within 2 weeks of the fix above the same problem occurred again. Since, I was in Gorakhur owing to Diwali vacations I decided to take the product to the given service centre.
Gorakhpur Service Centre:
1. The staff tried to hand us another charging cable and get away with it.
2. However when forced by us, they looked into it and said the charging PCB has gone bad and needs to be replaced. They need another day for it. Since there was a weekend following we contacted them back after 2 days.
3. After trying their number several times we were told that the PCB replacement didn't work and the motherboard needs to be replaced. This would take another day.
4. When we reached finally the next day to collect it was still not fixed and we had to wait another 2-3 hours before we could collect the product.
No again after 2 weeks when the PCB and the motherboard have been replaced I am still facing charging issues with the product. I have been using the XOLO charger with proper handling and am highly fed-up by the investment of time and money I have been giving to this product.
I would never suggest anyone to buy this product because of the poor service and quality I have faced in the past few months.
Hence, I request you to supply me either a replacement or a refund for this product.
Looking forward to your speedy assistance!
Moreover, they copy paste the saem text everytime irrespective of the fact that no prper service is provided at their service centres:
"Greetings of the Day!
Thank you for addressing your grievance to us.
This is to your email dated 04/11/2014 regarding your complaint . We would request you to kindly visit our service centre so that we may able to resolve your concern.
For find out nearest service centre kindly visit our website or click on the below given link.
http://www.xolo.in/xolocare/xolo-support
For any further query or feedback, please contact us at [protected]@xolo.in."
![]()
"Greetings of the Day!
Thank you for addressing your grievance to us.
This is to your email dated 04/11/2014 regarding your complaint . We would request you to kindly visit our service centre so that we may able to resolve your concern.
For find out nearest service centre kindly visit our website or click on the below given link.
http://www.xolo.in/xolocare/xolo-support
For any further query or feedback, please contact us at [protected]@xolo.in."
Xolo — phone not working .
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xolo q1000 mobile charger is not working form start to 1st days plz help us. my mob. no. [protected]your matereal are not goog
My phone is q1000 my phone charger in dead 2 months only hand free is not support i am not happy your serviesCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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