[Resolved]  Xolo — Faulty XOLO Q2000 sold to me

Address:

Gurgaon, Haryana

I want to raise an complaint against XOLO. I bought a phone XOLO Q 2000 from Gurgaon. Within on week of purchase, the handset started behaving weirdly, the touch screen did not respond accurately and the phone was typing on it own. I took my handset to the service center - Kalra Associates 4 times in the last 4 months asking them to replace the touch or the damaged part. Every time, the phone was returned to me without any components being replaced. The phone was not with me for approximately three to four weeks during this period. I received the phone this week on May 26. I asked the guy about the components repaired. Again, there was no information regarding what was done to the handset. There was no replacement. The screen was as is. All the problems reoccurred. The touch was behaving weirdly. It was typing on its own. Touch was not responding accurately. Applications would open randomly without the screen being touched. I was unable to received calls or make calls. I was unable to dial the right number. However, the problems in the phone started reoccurring the immediate next day. I called up Kalra Associates to understand if any repair was even done on the phone. He did not have a clue what was done. I asked him for the Area manager number of XOLO. He gave me Amit's number- [protected]. I am trying to reach him since the last three days. But Amit is not responding to my calls. I sent him an SMS regarding the issue. Still there was no response. When I call him, he never picks up my call. Many a times, his phone is busy on another call. Even out of courtesy, he should have by now returned my call. But he has not. By now they should called me and chnaged my phone already. I sent them an email after my third issue on April 29. I followed up on May 2. but there has been no response to my queries. Now, based on the set of events described by me, as a customer, I am not treated well and harrassed by XOLO. It has caused me a lot of stress and loss of mental peace. I want to be compensated for all the stress and the hassles faced by me in the last four months. Also, refund my money in full for this junk handset. Please suggest the next steps and also request you to raise this with XOLO. I can produce all the emails and photo copies of the job cards. Regards, Abhay