[Resolved] Xolo — Front camera not working

sudheerchandele

from Delhi, Delhi

Address:

East Singhbhum, Jharkhand

Dear Sir/Madam I purchased new XOLO Q 1000 mobile phone from Cellunet outlet at Bistupur, Jamshedpur, Jharkhand. Immediately after 1 month when we tried for using front camera we came to know that it is not working. We reported to Cellunet shop they said it has to be send to service centre for software update of Kit kat. But the problem did not solved we have send our new mobile to service centre for software update 3 times. Now finally they are asking that it has to be repaired. How a new phone will be going for repair?. I have spoken to service head Mr. Sunil Kabadwal & he ensure will provide new mobile if problem is not resolved by software update. From last 7 days he is not picking my phone not responding to messages. Kindly extend your support & provide the new Mobile.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Sep 27, 2014

Xolo Customer Care's response Dear Mr. Sudheer Thank you for giving us a chance to assist you. This is in reference to your complaint dated 30.07.2014 regarding XOLO Smartphone Q1000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in