[Resolved] Xolo — Handset not delivered from Service Centre | |||
I had camera issue on my XOLO Q900 mobile and gave it in F1 Info solutions & Services P.Ltd, Coimbatore on 11th Oct 2014, I have received the message from xolo with workorder no :[protected], with Expected date of delivery as 05th Nov 2014 . Now its Nov 17, almost 1 month and 6 days gone . I called many times to the service center, no one ready to attend the call .And I have raised two complaints to deliver my mobile within a week of time, if it gets late kindly replace any other mobile for my use to the customer care executive . But no use in that, they wont replying right path to get the solution .Finally I mailed to the Xolo care about the issue and informed the improtance and urgency of the issue ( If I didnt get my mobile back within a week of time, Definitely I will put a case on company ). Regards, Sivakumar ( +91 [protected] ) Was this information helpful? | |||
Complaint marked as Resolved
Dear Mr. Sivakumar, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 17.11.2014 regarding XOLO Smartphone (Q900); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V20259534. For any further query or feedback, please contact us at [email protected] Warm Regards, Sandeep Dey XOLO Care [email protected] www.xolo.in - This is sent by XOLO .
I have sent the mail request ( Two or three times) to [email protected] .Finally they sent the new mobile to me .Thanks for the support XOLO & Consumer Complaints. Verified Support Nov 17, 2014 Xolo Customer Care's response Dear Mr. Shiva ,
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone.
This is in reference to your email dated 17.11.2014 regarding Xolo Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest.
We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Bharti Singh Rawat
XOLO Care
www.xolo.in
Verified Support Nov 29, 2014 Xolo Customer Care's response Dear Mr. Sivakumar,
Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 17.11.2014 regarding XOLO Smartphone (Q900); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V20259534.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in
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Still now I didn't get any update on this issue, Kindly let me know the expected delivery date, already waited for 1 month 10 days . Not able to wait more than this, kindly freeze this issue .( Call me @ [protected] ).
Regards,
Sivakumar | Coimbatore
[protected]