[Resolved] Xolo — Having the same problem after giving mobile 3 times to service centre

Praveen Bhajanka

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Hi, My mobile model no: Q700i and IMEI: [protected]. The problem is whenever i call someone and going to cut the call i see black screen and only 3 capacitive buttons lighting up. Please see attach picture. I dont want replacement, i just want my refund. I hate Xolo services now. Whatever depriciation you want then charge and give back my money. I am fed up of giving my mobile to service centre again and again. If they cannot find the problem of my mobile in 3 times than this company is going to close down.

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Complaint marked as Resolved

I got a new replacement product. Thanks a lot

Verified Support

Sep 27, 2014

Xolo Customer Care's response Dear Mr.Praveen Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 26.09.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the valid work order number/IMEI no. for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

Praveen Bhajanka

from Gurgaon, Haryana

IMEI: [protected] I mentioned my IMEI no. in above complaint, are you blind. If this is not resolved i am going take Xolo to consumer court and this my last final warning.

Praveen Bhajanka

from Gurgaon, Haryana

Hi, I dont know what you are asking, I have only this slip by service centre.
Please find the attached file.