[Resolved] Xolo — Insufficient to Provide service Still waiting for my phone for 3 Months

amanmhs

from Baghdogra, West Bengal

Address:

Darjeeling, West Bengal

I have submitted my phone to xolo customer care since march. I got my phone back on 2nd april. But i discovered that the replacement was made with a defective part. so i resubmitted the phone on 6th april, which was sent to delhi till today i have not received my phone. From 20days long i am hearing that they are waiting for the part to arrive(Delhi HO) The company makes a fifteen days policy of service but its been months for me. I purchased the phone at 13000 and they offered me XOLO omega 5.5 by pay additional cash of 6000 which MRP is 9999. I would be highly obliged if i could get any help from you guy my new workorder nymber is[protected]

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Complaint marked as Resolved

Verified Support

Jun 04, 2015

Xolo Customer Care's response Dear Mr. Prasad, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 01.05.2015 regarding XOLO Smartphone (6X-1000); as per our conversation with service centre, it is confirmed that your issue has been resolved. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

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Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Prasad,

Greetings of the Day!

Thank you for writing to XOLO.

We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.

This is in reference to your post dated 01.05.2015 regarding XOLO Smartphone (6X-1000); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.

For any further query or feedback, please contact us at reach.[protected]@xolo.in

Warm Regards,

Sandeep Dey
XOLO Care
reach.[protected]@xolo.in
www.xolo.in