[Resolved] Xolo — Issues with Service of XOLO Play 8X-1100

kssanghvi

from Bengaluru, Karnataka

Apr 27, 2015

Address: Gandhinagar, Gujarat

Hi, I purchased my XOLO Play 8X-1100 on 8 Nov 2014 and in April 2015 I found its MIC not working completely. The person at the other end of the call was not able to listen anything. I have submitted my mobile to the official service center We Care Mobiles at Gandhinagar, Gujarat on 16 April 2015. IMEI No.: [protected] Work Order Number:[protected] After waiting for a long time, I received a call on 27th April 5:30 PM from XOLO customer care that the repair is taking longer than usual and they are ready to replace my mobile with latest version i.e. Omega 5.5. However when compared with my current model (i.e. Play 8X-1100) I found that all the features were lower. e.g. 8X-1100 has 2 GB RAM, while this one has 1 GB RAM similarly 1.7 GHz Vs. 1.4 GHz processor, 16 GB internal storage Vs 8 GB internal storage, 5 MP Vs 2 MP front camera. The person who called also informed me that even if they repair my phone, there might be some other issues with it which may lead to issues in future and I would be out of warranty by that time. And he was trying to convince me to accept the offer to accept the downgraded version. Please note this is absolutely unacceptable and I am happy to get my original phone repaired and returned to me. A happy and proud customer was let down by the statement that you may face other issues with the phone in future. Even the phone is not repairable, you should offer same or higher model and not the downgraded model which is almost half of the price of what I have paid for. Also I am promised to get the repaired mobile in 15 days. Please help! Thanks, Keyur

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Verified Support

Apr 28, 2015

Xolo Customer Care's response Dear Mr. Sanghvi, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 27.04.2015 regarding XOLO Smartphone (8X-1100); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at reach.[protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care reach.[protected]@xolo.in www.xolo.in

Verified Support

May 06, 2015

Xolo Customer Care's response Dear Mr. Sanghvi, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 27.04.2015 regarding XOLO Smartphone (8X-1100); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V22069770. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

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Comments

Muzaffar Malla

from Delhi, Delhi

Apr 27, 2015

Hi Sangvi,
Same is the case here and these people are offering me 8x 1000 instead of 8x 1100. and I m not intrested in this and i dont know what to do. in case of any suggestions [protected]@gmail.com is my mail.

Regards
Muzaffar

kssanghvi

from Bengaluru, Karnataka

Apr 28, 2015

Dear Mr. Dey,

Glad to see your response within 24 hours and with this, I am sure I'll get my faith back with the XOLO mobile and will remain a proud owner of XOLO Play 8X-1100.

However your response does not answer below queries.

1. Why my phone is not repaired even after 12 days?

2. When will I get it back?

3. Why the person from XOLO offered me a lower quality, lower configured phone as a replacement of my XOLO Play 8X-1100? Which is having almost half configurations in all the parameters including the price.

4. He also scared me that your current phone might have other problems and you may face them in future, it is better to get a new phone which he was offering. Why are you not confident with your own product or the service/repairing you will do with it?

5. How would you make sure that a happy and proud customer of XOLO Play 8X-1100 will remain happy. At least 4 of my friends have bought this mobile after I strongly recommended this to them. I am not sure how would I face them when they will find similar issue with their mobile service or will learn my story?

Hoping for a favourable solutions to my queries and also exact date and time of the product being repaired.

Thanks,
Keyur Sanghvi

kssanghvi

from Bengaluru, Karnataka

Apr 28, 2015

kssanghvi

from Bengaluru, Karnataka

Apr 29, 2015

Hi,

Happy that you responded, but this resolves none of my query.

1. Why my phone is not repaired even after 12 days?
2. When will I get it back?
3. Why the person from XOLO offered me a lower quality, lower configured phone as a replacement of my XOLO Play 8X-1100? Which is having almost half configurations in all the parameters including the price.
4. He also scared me that your current phone might have other problems and you may face them in future, it is better to get a new phone which he was offering. Why are you not confident with your own product or the service/repairing you will do with it?
5. How would you make sure that a happy and proud customer of XOLO Play 8X-1100 will remain happy. At least 4 of my friends have bought this mobile after I strongly recommended this to them. I am not sure how would I face them when they will find similar issue with their mobile service or will learn my story?

Hoping for a favourable solutions to my queries and also exact date and time of the product being repaired.

Thanks,
Keyur Sanghvi

Jake Mathew

from Mumbai, Maharashtra

May 2, 2015

i Have been facing the same problem. Even I bought this phone some time in October and had to go to the service center within a week with the Mic problem. They kept my handset for 45 days without a resolution. Finally I got it in November and within 3 days o[censored]se it was back to the same. I have given it for repair thrice and the fourth time they replaced it to me with a new handset in december. Now it's april and the same problem haunts me again. I am tired of going to the service center where those people are not co-operative and extremely uncouth. Xolo/Lava You have to address this issue and come to a resolution.

mailr79

from Chennai, Tamil Nadu

May 24, 2016