[Resolved] Xolo Mobile — Bad customer service

leoism2

Address:

Chandigarh, Chandigarh

I have a phone of xolo Q900s plus it's screen got a fault after 4 months of actual purchase, I took it to the service center. (AKS TELECOM, chandigarh 160047) those guys gave me the maximum period of 20 days to repair my phone, now 22 days has already passed and I still don't have any cue when will I get my phone back because whenever I visit the service center they say they have made the request for tge spare part to xolo company, as soon as it arrives we will get back to you, but to date still its pending, no progress at all they dont even provide any backup phone to me so that I could keep my sim cards active. I have emailed the same to the company as well but still no reply from them The workorder no. Is[protected] And the job card is attached below

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Complaint marked as Resolved

Verified Support

Oct 10, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 11.09.2015 regarding XOLO Smartphone Q900s Plus; as per our conversation, it is confirmed that your issue has been resolved. Also, as discussed over the phone your handset is working absolutely fine now. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in