[Resolved] Xolo Mobile — Cheap manufacturing

rawat2491

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi, 110071
Website:	www.xolo.in/Black-1x/index.html#10

Dear Sir, I am writing to you to complain about the mobile I bought from your online store on 6th November 2015. I have been a loyal customer of yours for the last 4 years and have successfully made many purchases over the years. Unfortunately, however, this time I am dissatisfied with the service you have provided. The mobile I ordered was the latest smart phone, the XOLO Black 1X . My reasons for choosing this model was that you advertised it on your website as having the 3GB Ram and 32GB internal memory . Unfortunately, the mobile quality is so cheap beacuse i suddenly slipp on my floor and my handset in my Pocket, after that when i see my mobile it should be broken. Display is totally broken even body also crack. I never see this type of cheap quality material in any handset. For these reasons, I would ask you either to refund the purchase price in full or send me a replacement handset. I look forward to your immediate response. Yours faithfully

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 22.12.2015 regarding your XOLO Smartphone Black 1X; as mentioned above it is confirmed by your side that your handset is physically damaged and also like inform you that company reserve the rights to apply the charges for repair. In addition, we request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number with us so that we can provide you the exact estimate amount after post diagnose by the service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in