[Resolved] Xolo Mobile — Mobile handset xolo a1010 imei 1:[protected] bill no 532

bhupendrak1995

from Mumbai, Maharashtra

Address:	28151
Website:	www.xolomobile.co.in

Dear team, i visit again your service canter and talk with mr. praveen but he told that i not repair your hand set. i call to customer care number and executive told me you submit your hand set to service centor he repiar it free you not your work order no. ie[protected] for your refrence i call you after 12 days but he not recived my hand set, i again talked to care executive by call id no 1722292, 17223635 and direct talk to engeear by my mob. but not found any resonce. please find my complaint no till date 1433246, 1403572.
if i not found any resolution i will take help of other govt. bodys

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Nov 28, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Xolo Customer Care's response Dear Bhupendra,
Thank you for writing to us at XOLO Support
As per our telephonic conversation, we would like to inform you that the physically damaged device will be considered as out of warranty and repair will be carried out on chargeable basis.
Further, we request you to kindly pay visit to any of our XOLO service partner nearest to you for satisfactory resolution on your concern.
For any further query or feedback, please contact us at [protected]@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in