[Resolved]  Xolo Mobile — My new xolo black handset replaced with a old refurbished handset after repair

Address:	560076
Website:	Xolo

My 6month old xolo black handset when given for repair in bangalore, jayanagar service center replaced it with a old xolo black handset which is full of scratches. Though my IMEI number is same as my old handset but i can clearly identify that this is not my handset... my handset had not a single scratch or dent and wasnt so old that it would be full of scratches and looks like 2years old phone... i need my original phone back... and if my phone has been replaced with a refurbished phone, why wasnt i intimated on phone... please call [protected] and arrange to give my original phone back. i loved my old phone and i had maintained it like new. i repeatedly informed the xolo service center guys that this is not my phone but they checked the imei number and said its the same phone. i know they have given me an old refurbished handset. what kind of cheating is this. if my handset had to be replaced, why was i given a completely worn out handset? i dont know who will read my complaint but i need my handset back in working condition or a new handset. i will not use this handset and will file a case at the consumer court for cheating customers and not informing or proper procedures while servicing the handset. XOLO Mobile Service Center – Jayanagar, Bangalore. SERVICE POINT Address: #652, 1st Floor, 11th Main Road, Jayanagar, 4Th Block, Bangalore – 560011 City: Bangalore, Karnataka Phone Number:[protected]