[Resolved] Xolo Mobile — Not replacing the phone

Shyam Sengar

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Gadgets 360 and xolo

I had purchased the XOLO ERA HD through gadgets 360, when i unbox the phone it was faulty there was flicker screen. I had complaint to gadgets 360 regarding the same but they reply just go to xolo service center they will provide you DOA letter after that they will replace it but service center is not providing me DOA an all, while i eligible for DOA letter, I purchased the phone on 1st Dec 2015 and submitted to service center on 5th Dec 2015, and they are saying phone is not showing in DOA eligible, while eligibility condition is only you should contact to service center within 7 Days from purchase. Please help me for replace the phone.I am attaching the receipt got from service center and order detail number is OB35162138E08B6BE2.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2015

Xolo Customer Care's response Dear Mr. Sengar, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 21.12.2015 regarding XOLO Smartphone XOLO ERA HD; as discussed with service center and you, we would like to inform you that DOA certificate was approved and same was ready for delivery at service center. Hence, we request you to visit respective service centre and collect the certificate as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in