[Resolved] Xolo — Mobile q1010i

mayank3010

from Bengaluru, Karnataka

Address:	Jammu, Jammu and Kashmir, 180001
Website:	xolo

Dear sir

I had xolo q1010i which i was using since more than two years and it. However today while charging suddenly flames started coming from it and then it exploded.
The phone is completely bunt from the back side. The plastic frame is melted and screen have also come outside of the frame. Also all my important data and contacts are gone.
I have recommended xolo products to many friends but now i am facing such problem which is discouraging to me as well as other xolo product users.

Please look into the matter at the earliest and provide alternate solution for the problem.

Mayank sharma
Mob-[protected]

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Jul 30, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

May 02, 2017

Updated by mayank3010 received call from xolo customer care on 29/4/17 and then on 1/5/17.Both time they asked same questions like incident happened while charging and when did i purchased the device and we are highlighting your complain and our area manager will contact you.
Till now nobody contacted me

Verified Support

Jun 29, 2017

Xolo Customer Care's response Dear Mr. Sharma,
Greetings for the Day!
This email is in reference to your concern with XOLO Q1010I.
We sincerely regret the inconvenience caused to you.
As per telephonic conversation with our team, you have informed us that your handset issue has been resolved.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

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Comments

Nirmala Asthana

from Kolkata, West Bengal

I already repaired my xolo 8x-1100 mic 6 times i.e..3 times during warranty and 3 times during out of warranty . They repaired my handset in the cost of rs650 but still i m facing same problem again n again . Im very much disappointed with xolo service and also their product quality.

Xolo Customer Care's response, Jun 29, 2017

Verified Support

Dear Asthana,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in