[Resolved]  Xolo Mobile — replace handset

Address:New Delhi, Delhi

hello sir/madam. i (Hardeep Singh) bought xolo q900 set whose invoice no is 295 and series no is 29435 nd i paid 11, 000 rs for it. it was working properly for 2 months but after a while it started creating problem in its wifi and bluetooth connection.i visited serice centre of xolo at ROHAN TELE SERVICES and service centre code is 1300367.i submitted my phone in that service centre to get my phone repaired from company and i recieved a job letter and job letter no is[protected] and i got my phone after one month and when i received my phone after when i examined my phone den my problem of wifi and bluetooth was resolved but the touch was creating problem which was working correctly when i submitted before.the problem occured that is i used to touch sumwhere and it happens sumwhere else and its earspeaker filter was also ripped and it was not working properly also and the major thing is dast when i submitted my phone it was formatted but when i received certain no of apps were installed on my phone.It seems to be like used by anyone else.when i came to know about this problem then again visited service centre on 7/11/2014 nd then they again submitted my phone whose job sheet no is[protected].now i am not satisfied with the phone and services too and i want phone to be replaced with that phone whose range belong to my phone bill.i am enclosing softcopy of both job sheets. and my invoice also. so plz do some action regarding it.
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Complaint marked as Resolved 
Verified Support
Nov 26, 2014
Xolo Customer Care's response
Dear Mr. Singh, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 25.11.2014 regarding XOLO Smartphone (Q900); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in
Verified Support
Nov 29, 2014
Xolo Customer Care's response
Dear Mr. Singh, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 25.11.2014 regarding XOLO Smartphone (Q900); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V20259552. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in
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