[Resolved]  Xolo Mobiles — MANAGER Keeps HIS NUMBER HIDDEN

Address:

Ahmedabad, Gujarat

Respected Sir/Madam,

With regret i would like to inform you that i bought Xolo mobile Q1000S - IEMI [protected] around 2 month ago. But unfortunately it got damaged ( lcd break ) and i submitted it at FF4 - FIRST FLOOR, MARUTI ARCADE, NEAR SHIVRANJANI CROSS ROAD, SATELLITE, A'BAD for repairing.

But i would like to draw your attention that my phone was being used by employees and therefore they took so long in returning my phone. they took MORE THEN 40 DAYS in just repairing the phone which is very desaster. please take this mater on serious basis and take strict steps againgst such kind of fraud made by your staff.

I made my first time purchase with XOLO and i had a very bad experience with that. I WOULD NOT SUGGEST ANY OF MY RELATIVES AND FRIENDS FOR XOLO MOBILE IF YOU DON T TAKE ANY STRICT STEPS AGAINST IT AND GET ME JUSTICE..

I am very busy person and my money is only & only my time. But thanks to your staff that since last one month they making me fool and push me round and round. they took 1 hour when i just went to collect my phone which is too horrible. I always called at your customer care.. when I called they told me talk with local office Ahmedabad and Ahmedabad local office told me talk with customer care.. I don’t have time for that always I have to follow up every time.. why I have to call because your side always no response..

I was informed that my phone is already dispatched because they think i am biggest fool and i don t understand anything. But the truth was nothing was dispatched and they called me to informe that i ll have to pay 8875/- for my damaged phone. Strange but true. still i got ready t pay because i value for my data which is being stored inside.

If you are genuine human being and believe in customer service than please do me reply or get back to me in 24 hours otherwise i will assume that you all are same. Here i mention some names whom i am very much thankful for making my life full of troubles since one month.

1 - AMIT PORIA[protected]
2 - NIRAV[protected] MANAGER WHO KEEP HIS NUMBER HIDDEN ) ( I called him but ignore the phone, busy in interview and many times mobile switched off)

Looking Forward for your quick and positive response.