[Resolved] Xolo Mobiles — Poor service

umalpani

Address:

New Delhi, Delhi

I have purchase a xolo A500s phone three months back..before 1.5 month my phone's battery was some fault..I went to customer care they said it will take 20 to 25 days to replace the battery now it's already 30 days gone and still they are saying that we dont have battery and it will take 10 days more I am unable to understand company don't have stock of battery and the same battery is available in market.. What the poor services they are providing, I think I have made mistake by puchasing xolo handset.. I m fed up with the services.. My work order no.is[protected] Regards Umesh malpani [protected]

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Complaint marked as Resolved

Verified Support

Sep 24, 2014

Xolo Customer Care's response Dear Mr. Malpani Thank you for giving us a chance to assist you. This is in reference to your complaint dated 19.12.2013 regarding XOLO Smartphone A500S. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in