[Resolved] Xolo — No clue to whats happening to my phone

shahsameer9

Address:

Mumbai City, Maharashtra

Hi, I have submitted my phone - Xolo Q900 IMEI No- [protected] to JP Telecom Vashi on 18th October 2014. On 21st Oct I recieved an SMS stating my mobile is shipped to Noida for Repair and the expected date of delivery was 29th October. Notification No[protected] Since then I have contacted JP telecom 4 times, the answer I got was that they have raised a ticket and will update in a few days. I also called up the Customer Service No of Xolo where also the status is the same.. "Your mobile is in Noida" On 14th Nov I called the Customer Care to recieve the same response. I insisted on a Ref no so the Gentleman gave me a Ref no - 1019737. On his suggestion I had mailed to Xolo as well.Just to recieve a very prompt reply that my "phone is in Noida" No update till now. Today also I recieved the same status when I had called up both JP Telecom and Customer Care. "Phone is in Noida" PLEASE HELP...

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Complaint marked as Resolved

Verified Support

Nov 18, 2014

Xolo Customer Care's response Dear Mr. Sameer , Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with Xolo Smart Phone. This is in reference to your email dated 19.11.2014 regarding Xolo Smart Phone Q900;we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

Verified Support

Nov 19, 2014

Xolo Customer Care's response Dear Mr.Sameer, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 18/11/2014, regarding your XOLO Smartphone. We would like to inform you that your handset is ready for dispatch from our end. Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. For any further query or feedback, please contact us at [protected]@xolo.in Bharti Singh Rawat Warm Regard’s XOLO Care www.xolo.in