[Resolved]  Xolo — No response from Xolo for dead handset submitted under warranty

Address:

Mumbai City, Maharashtra

I have purchased Xolo Q1000 Opus on 31st March 2014 & it has gone dead within 40 days from the date of purchase i.e. on 4th May 2014. I took the handset to Xolo service centre at Vashi on 5th May 2014, but due to some technical problems in system, they were unable to generate job sheet & hence denied to accept the handset. Finally they accepted it on 10th May 2014 vide Jobsheet No.[protected]. I am consistently mailing / calling them but not getting satisfactory response. In mail response they asked to call helpline. Helpline no. every time giving the same status with no improvement. No proper tracking of job sheet is available. Service centre staff every time asks job sheet no. & my contact no. & assure that they will call me & update the status. But I have not received a single call till date. Below is the latest mail I sent to them: Ratnakar Jagtap <ratnakar.[protected]@gmail.com> 6:02 PM (15 minutes ago)to mediacenter, xolo Dear Xolo Care Team, REMINDER - II I am contacting them twice a day since last 12 days. Every time they tell me that my handset is sent to Xolo's Head Office at Noida. When I request them to confirm me the detail status with expected date of returning duly repaired / replaced handset, they noted down my contact no. & assure that they will call me back & update the status. But never reverted back. I have also tried your helpline nos. They also confirmed that it is in process at Noida. This is not a satisfactory response. This type of service is not expected from a brand like Xolo.Kindly confirm exact status. Why you are taking so long time for repairing / replacement of a single handset. I want my handset duly repaired / replaced in good working condition & without any problems within 3 days.I also want an extended warranty for a period (no. of days / month) from the date on which it is dead till the date of delivery of duly repaired / replaced handset in well working condition. Waiting for your positive & satisfactory response with handset. Regards, Ratnakar +[protected]