[Resolved] Xolo — No voice heard by receiver in mobile xolo era 4 k model

KG Korant

from Rajkot, Gujarat

Address:

Vadodara, Gujarat, 391740

I has purchase mobile zolo era 4k in march 2016 online.

After six month there is problem in voice. I. E. Receiver coiuld not heard voice. It was given to your customer care bridght communication in baroda (Gijarat) for repairing. He has repaired.
Again after one month same problem faced again repaired with bright communication.

Again after one & half month same problem faced.. Again given to bright communication. He told that noe speaker/mike is changed & now no problem will occur.
But unfortunately again same problem occur, now since it is under guarantee it is again given to bright communication your authoriszed customer care in vadodara (Gujarat). It is with him presently.

Pl advise him to replace proper parts so that such problem not faced & image of zolo mobile not spoil in market.

Hope you will take suitable action.

Thanks

Kg korant
3, aatithya society nr. Chhani canal vadodara. 391750
Ph. [protected], [protected]

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Jan 27, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Xolo Customer Care's response Dear Mr. Korant,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
As per our telephonic conversation, we would request you to kindly share your device IMEI Number and Work-order number so we can check previously history of your device and we can suggest best resolution for the same.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in