[Resolved]  Xolo — Pathetic service from xolo service center

Address:New Delhi, Delhi

I am Paras Would like to inform that a I had given my XOLO
Q-600 ( IMEI NO.-[protected] ) Phone to repair at F1 INFORMATION
& SERVICES P ( CODE -8129 ) Add.- C/O JMV TECHNOSOL PLV LTD, K-12A EA DELHI
110019, ON 12TH JULY -2014. The reason was that it was
not working My work order no. is :[protected] But still I didn’t receive my cell phone till now I came many times at your service center but each & every time they excused me that we don’t have the
parts to repair the cell phone and came after 5 days or 10 days . When I asked
the Area service manager’s contact no, they are not ready to share it. Then I asked for the E Mail ID of the area
manager & service center manager they again forbidden me each &
every time for the email id . And also customer care executives are not ready to
provide email id, I was enabled to check my daily urgent e-mails &
official documents during this period. Now please tell me who will gonna to waive off My this loss.


I am very disappointed to this poor service of your company. Now
I am requesting you to take immediate action on this carelessness otherwise I’ll go to the consumer court to report your
complaint.


Regards,
PARAS
[protected]
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Complaint marked as Resolved 
Verified Support
Sep 24, 2014
Xolo Customer Care's response
Dear Mr.Paras Thank you for giving us a chance to assist you. This is in reference to your complaint dated 11.09.2014 regarding XOLO Smartphone Q600. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
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