Address: | Pune, Maharashtra |
Hi Team,
This is regarding a Xolo 8x1000 phone which we purchased few months back IMEI no. [protected]. This phone has started creating problem of heating up and then hang.
When we tried to restart it went into dead condition, we reported the same to the nearest service center and they kept the phone for evaluation on 24/03/15, I received it back on 2/4/15 with the same bad condition. The phone started and hanged again then it kept on restarting and hanging even after doing a software update and change of battery as been told to me by the service center people in Pimpri (Pune) reference Work order no.[protected].
I do not understand how was the checking been done as the condition of the phone is still bad hence I have given the phone again to another service center code 1300434.
They have again kept the phone on 4/4/15 and I have reported the same issue to them work order no.[protected].
Initially I liked the phone very much hence I purchased another same model for myself and used to refer this company to my friends as well but now I am doubtful myself on its quality. The phone is under warranty and I have been in trouble for almost a month now hence I request a replacement for the same as I can't trust this product anymore.
Thanks & Regards,
Shashank Soni
[protected] Was this information helpful? |
Greetings of the Day!
Thank you for writing to XOLO.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your post dated 22.04.2015 regarding XOLO Smartphone (8X-1000); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in