[Resolved]  Xolo — Repair issue of xolo qc800 tab in warranty

Address:

Amritsar, Punjab

I am Priya Sharma and the IMEI number of my Xolo QC800 Tab is [protected]. I purchased that Tab on 19th Feb, 2014. So, it is in warranty. After one month, my screen got broken but there was no effect on its functioning or even touch. So, I continued to use it as it is because the display is quite costly i.e. 3263 as told by Jasbir telecom, Amritsar. On 20th July, my Tab's charging jack got broken. Jasbir telecom compelled me to replace the screen too, but I told them I don't want to because I can't pay that much amount. So, he agreed after arguments and took 550 rs for jack only because he said that it is not covered in the warranty. I got the tab in 2 days, 22 july, fully functional. On 29th July 2014, my Tab started facing problem of restarting on its own. Whenever I was placing the tab on anything, it was automatically getting switched off. I think the service centre itself created the problem knowingly. I mean how is that possible that only after 5 days I am again facing a different issue. On 30th July, I went to Xolo service centre again, Jasbir Telecom. He said that it is the issue of motherboard and will take 25 days for that. He then again compelled me that because your screen is broken the company will not take it as broken screen finishes warranty. So, he said that firstly I will change the screen that will take 25 days and then I will send it to the company for motherboard issue which will further take 25 days more. So, I have to agree. He gave me a receipt of touch break and restart problem and charged Rs 3263 for screen while the motherboard issue was in warranty. Its more than 2 months now and I have still not got my Tab. Both Jasbir telecom and the company representatives are making false statements whenever I call them. My tab is still in the same position. I am really frustrated now with that. I think Xolo has the worst hardware and worst customer service. I mean if broken screen finishes the warranty then then there is no fun of warranty at all. I will never take Xolo products again and will not even let others. I am really frustrated guys. Please solve my issue as soon as possible and I want my tab back within a week. It's already 3 months now and I can't wait any more.I want my tab to be replaced with the new one if the company doesn't have spare hardware for that. Both the compny and the service centre is cheater and fraud. My work order no. is 1633.