[Resolved]  Xolo — Repair of the phonr pending for last 1 month

Address:

Pune, Maharashtra

Submitted my mobile for repair Vide Complain No:[protected], where in verbal estimate was given on basis of it is was assured that the phone will be repaired. Next week received a message that the mobile was repaired and collect it from the service centre. On visiting the centre understood that the Phone is not repaired. The service centre was unable to give any feedback again after follow up new complain / request for repair was raised. the same status again. Received message that phone is repaired collect from the service Centre. Again on visiting the service centre receive a feedback the phone is returned without repair as spares not available. All the 3 visits have taken almost 60 mints of my time as the service staff is very slow and rude with the customers. They behave as if they are making favour on us by repairing the phone. even after 1 month the status of the handset is the same.