[Resolved]  Xolo — Screen broke with less than 2 feet fall.

Address:

Mumbai City, Maharashtra

Hey, Thanks for introducing phone like Xolo Q1000S in India. I bought this phone for its superior built quality, its best among-st class. But recent fall from less than 2 feet and phone's screen breaking made me rethink about the built quality. After searching over internet, I came to know that there was no Gorilla Cornering Glass and this absence caused screen breaking. So I request you, to replace the phone's screen for me. Its shocking to know that flagship phone(then Dec 2013) of your company with such great built quality didn't have Cornering Gorilla Glass. Now, if you are asking me to visit my nearest service center, then J P Telecom, based out in Koper Khairne, Navi Mumbai is nearest center to me and it has asked me to drop my phone there and screen would be replaced for Rs 5500/- within 2 days. But my experience with those guys had been terrible. They only gave excuses when replacing my USB chord (within warranty period). Thus damaging good will of company. Since my phone is also in warranty period, I request you to replace the screen with minimum amount, with that I mean, something worth the price, as I feel, spending Rs. 5500 on screen on phone of value around Rs. 10, 000. If you allow for one time free replacement, I will be more than happy, may be as my b'day gift in advance, which coming on June 13th. I wish to solve this problem with our best mutual understanding and not go to consumer court and all while you giving me best solution to replace screen of my phone with minimum or no cost. Am also attaching copy of my phone's invoice as proof of warranty. Pls do the needful, and if needed kindly contact me on +[protected].