[Resolved] Xolo — Selling product that require repair within a month of purchase

sissingh

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat

I recently purchase a phone (Xolo Q3000) from Amazon.com. Just after 10 days, there was a display issue. When I reached the service centre (Shreeji communication) in Navrangpura, Ahmedabad, I was informed that the display of the phone is damaged. After two days when I called the service centre, I was informed that I will have to wait for about 20 days to get it repaired. They informed me that they do not have display in stock and are waiting for it.

I even called the Xolo Customer Service centre three to four time about my issue. They could not help me and redirected me to Service Centre.

Please help...

Thanks,
Satvir Singh

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2014

Xolo Customer Care's response Dear Mr. Singh Thank you for giving us a chance to assist you. This is in reference to your complaint dated 14.06.2014 regarding XOLO Smartphone Q3000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in