[Resolved] Xolo — Service Center Not Responding

Niraj kacha

from Kolkata, West Bengal

Address:

Rajkot, Gujarat

I have a xolo A600 phone purchased on 5 June 2014 . After 3 months the touch screen of the phone Started hanging up, start flickering and non responsive The back key of the screen get automatically activated and any running application gets closed automatically due to it . I submitted the phone to Rajkot Xolo Service Center on 10 Sept 2014 after 15 days on 25 Sept they said the phone is repaired but the screen was not replaced they did nothing and gave the phone back now I am facing the same problem again they are not receiving my calls and answering me properly. also the Service Center is 70 Km from my home is very difficult me to go there every now and then. PLEASE sir if any body can help me with this i will be thankful Sir i am sending the pic proof of the flickering screen

+2 photos

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May 25, 2017

Complaint marked as Resolved

Verified Support

Sep 23, 2014

Xolo Customer Care's response Dear Mr. Niraj Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 23.09.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone A600. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo

Sep 24, 2014

Updated by Niraj kacha Sir i have visited xolo care 2 times they are not responding properly