[Resolved] Xolo — Service problem | |||
I bought Q1200 on 28.06.2014 after 2 months suddenly battery started draining like anything i went to service point serviced center to check on this, they told battery has got bulged and its has affected the display also and submitted my mobile on 26.08.2014 they told 20 to 25 days after 25 days when i call service center they are telling another 10 to 15 days its in factory when i call xolo care they tell it is factory and its under repair and it will take few days we will escalate to our seniors . Nobody is giving time line. Area ASM his no. is [protected] is disconnecting phone. If this is case and no wants to take a responsibility where should the customer go. I want my money back. If you can't provide proper deadline to the customer. Please keep your mobile with you. Xolo thinks customers are fool. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 23, 2014 Xolo Customer Care's response Dear Mr.Giris
Greetings of the Day!
Thank you for making us aware with your grievance.
This is in reference to your post dated 23.09.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone Q1200.
We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo
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 2 Comments | |||
Comments
Dear sir, I purchased xolo a600 mobile on 10/jan/2014, after six months touch screen problem comes then given to shrishti service center, bangalore. They given back my mobile after 1 month. After 3 months means, november/2014 again touch screen problem comes, this time they taken 50 days for repair means they given on 10/jan/2015. Same problem again came on 16/jan/2015, but this time mobile is not under warranty, i called to service center for resolve my mobile problem free of cost, but they didnt agree... what can i do now.????
IMEI No.1. [protected]
IMEI No.2. [protected]
Contact No. [protected], [protected]
IMEI No.1. [protected]
IMEI No.2. [protected]
Contact No. [protected], [protected]
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IMEI No.1. [protected]
IMEI No.2. [protected]
Contact No. [protected], [protected]