[Resolved] Xolo — Servicing of my XOLo mobile Q2000

lanngdatyagi

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

My mobile Q2000 was under warranty when it started having problem with screen. I submitted my mobile to the service center at Bangalore on 15th September and I was said that I will receive the mobile in around 15 days. Now even after around 2 months the mobile is still not being repaired. When I call the customer care the only response that I am getting is that your mobile will repaired and returned to you shortly. This same message is being repeated to me for the last one month. Please provide me my phone or its replacement as early as possible. W.O. no[protected].

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Complaint marked as Resolved

Verified Support

Nov 11, 2014

Xolo Customer Care's response Dear Mr.Tyagi, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone. This is in reference to your email dated 08.11.2014 regarding XOLO Smart Phone Q2000; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. However, as we checked the details of your complaint with work order number we found that it’s in transit to our RF. Further, we would like to request you to kindly provide us some time as we will repair your handset and dispatch it shortly. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care

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Comments

lanngdatyagi

from Bengaluru, Karnataka

Dear Ms. Bharti

Can I know what does it mean that the mobile is in transit to your RF (I didn't understand what RF means). Meanwhile it seems that you dont have the required components for servicing the mobile as there are many consumers with the similar nature of problems whose problems has not been addressed for a long time.

Regards