[Resolved] Xolo — Spare not available and very cruel response from service centre

[Resolved] Xolo — Spare not available and very cruel response from service centre

J jaydeep bhatt from Delhi, Delhi

Respected sir, Since 1month by somehow I have lost my both lock key and Volume key.Since that day I am searching for the same at all service centre at bharuch and also near by service stations of Surat and Baroda.But sapres are not available.Without lock key this instrument is useless kindly do needful ASAP.Also i am trying to call on helpline no but I am never connectedt to customer excecutive and i am informed that we will call you back in 3Hrs and I have never received call.This is very harassing situation.Also service centre at Bharuch are not replying satisfactorily.I am feeling that in only after 2months of buying xolo Q900 i am being punished.Kindly do needful to get these spare on most urgent basis.Since more than 1month instrument is not useful to me due to only lock key is available. Was this information helpful? No (0) Yes (0)
Complaint marked as Resolved Xolo customer support has been notified about the posted complaint. Verified Support Sep 22, 2014 Xolo Customer Care's response Dear Mr.Bhatt Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 06.03.2014 on www.consumercomplaint.in regarding your complaint for your XOLO Smartphone Q900i. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
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Comments

somzworls

from Mumbai, Maharashtra

Really Poor service by Xolo. Customer care guys don't know where is the service centers are located. They just read the script.
Very poor/ shabby service centers, looks like street side vendor (in kolkata).
Service center guys don't know about the parts/ price/ specification. Just like Chinese handsets. Infact they are much better (the Chinese handset).
My phone was under warranty thought they were charging Rs. 2500/- for replacing LCD, anf funniest part this phone cost 6.5k (online) now. Infact the main glass is ok, it was automatically cracked while listening music. I din't bothered much while the set is getting hotter in times, I felt that was the reason of lcd crack.

I will never reccomment anybody to buy XOLO products.