[Resolved] Xolo — still didn't receive my XOLO T1000(XOLO PLAY ) MODEL from there service center

Pravin Doodi

from Chennai, Tamil Nadu

Address:

Kolkata, West Bengal

my job work no[protected], imei no [protected] model name XOLOT 1OOO(XOLO PLAY ) sir i gave my mobile to one of xolo service center on 2 may 2014 but still i didn't get my mobile back . even i called so many time to customer care but they are saying we have no update regarding your handset they are saying the service center will give u information regarding ur handset but service center is saying that we send ur mobile noida head office pls sir help me out to get my hand sat back. sir even the customer care is not ready to provide any contact no higher authority to get any information regarding my hand set

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr.Pravin Thank you for giving us a chance to assist you. This is in reference to your complaint dated 23.03.2014 regarding XOLO Smartphone Play1000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

ASPeter

from Delhi, Delhi

Dear Mr Doodi

I am not sure if you got the phone or not. I gave my phone to the service station in Kalkaji on April 29 for getting the display fixed under warranty. I have been trying to get my phone since one month now and all I hear is that the phone is under repair and it will be given within a week's time. I havent got my phone as yet. They are saying it would take another 10-15 days. Whosoever is planning to buy XOLO please dont. Its service sucks and they fool you.