[Resolved] Xolo — Suffering with mobile

SHARMA RP

from Delhi, Delhi

Address:

New Delhi, Delhi

Dear Sir/Madam, I brought on mobile dated on 26/03/2014 Company Name:- XOLO Model No. Q800 Price:- 8604/- I got the issue in mobile between in 2 months i went in service centre as per the support no.[protected] for reported issue. (F1 Info solution & services M/S Service city, office no. 201, 02n, Delhi -92) Issue reported dated on 10.06.2014 submit the mobile Work order No.[protected] Issues:- 1- Camera not working 2- Heating problem 3- Stretching picture after some time 4- not good behave with customer My concern is that I will submit 4th EMI for mobile and I got probe between 2 months. Submitted the mobile 10 June 2014 but still did not get any response from anywhere(service centre or support centre)and if I call customer care for status but they don't provide Estimated time . So my concern is I given money and mobile but no update till now. I am suffering without mobile last 10 days why we take loss both side money and mobile and how can manage without mobile. Please take appropriate action against company. Thanks Ram Prakash Sharma

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2014

Xolo Customer Care's response Dear Mr. Sharma Thank you for giving us a chance to assist you. This is in reference to your complaint dated 20.06.2014 regarding XOLO Smartphone Q800. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in